FAQ
Answers to the most frequently asked questions, for other needs do not hesitate to contact us
Products and suggestions
Musso machines are self-refrigerating , with an integrated compressor that freezes the mixture while churning it. This eliminates the need to pre-freeze the bowl, as is the case with other home ice cream makers.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Yes! Musso machines work great with coconut milk, almond milk, oat milk, and other dairy-free alternatives.
The Stella Chef model has a safety device that blocks the ice cream maker when the lid is lifted and the Integrated Gear Motor for Greater Silence and Reliability for continuous use.
Yes, it is better to add them in the last few minutes of stirring to avoid them sinking.
Musso machines are handcrafted in Italy and are renowned for their build quality and durability.
Musso ice cream makers are optimally protected to avoid possible damage during transport.
Domestic models are wrapped in 1 shaped polystyrene shell and inserted into a reinforced cardboard box.
Depending on the destination, the ice cream makers are also strapped to a single pallet made to measure.
Professional models can also be shipped individually and are always placed on a dedicated pallet.
Payments, Shipping, Returns and Warranty
We accept the following payment methods:
- Credit cards (all major credit cards), in this case the amount will be charged in the local currency of destination of the goods.
Instead, it is also possible to pay in a different currency via:
- PayPal
- Advance bank transfer
We ship worldwide with the exception of very few countries.
Shipping costs vary depending on the product and shipping area. To find out, consult our shipping information by clicking here .
Or if you simply want to know the specific shipping cost of a product in your shipping area, go to the " shipping " section on the product you are interested in and by opening the section you will find a button to estimate shipping for that specific product in your delivery area.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
You can return your item within 30 days of receiving it. If you want to proceed with the return, contact us directly at the following email address: info@musso-icecream-machines.com .
For more information on returns, please see our returns and refunds policy by clicking here .
All our products are covered by a warranty . For private individuals within the European Union, the warranty is 2 years , while for companies with VAT number it is 3 years . Outside the EU, the warranty lasts 1 year .
Account
Registering an account on our site is a convenient way to always keep track of your orders.
The procedure is simple: click on the little man icon at the top of the menu, then select " Create Account " at the bottom. You will be redirected to a page where you will have to enter your Name, Surname, Email and Password, then confirm the registration by clicking on "Create".
After creation, you will receive a confirmation email and you will be able to immediately access your account to monitor the status of your orders.
You can update the shipping address for your orders directly from your account.
Go to the " Account Details " section, click on " View Addresses " and from there you can edit or delete a previously saved address. You will also have the option to add a new shipping address associated with your account.
If you have forgotten your password, you can reset it by clicking on " Forgot your password? " in the account section and following the recovery instructions.
You can change the shipping address for your orders by logging into your account .
To do this, click on the little man icon at the top right of the site, whether from a PC or smartphone, then log in by entering the email used for the purchase and your account password.
In the " Account Details " section, select "View Addresses". From here you can edit or delete an address already saved or add a new one to associate with your account.